Google`s Hybrid Workplace Model and Location Based Pay

Case Code: CLHR091 Case Length: 6 Pages Period: 2019-2021 Pub Date: 2022 Teaching Note: Available

Price: Rs.300 Organization: Google Industry: Technology & Communications Countries: United States Themes: Future of Work, Compensation Policy, Employee Attitudes & Emotions, Work from Home

Abstract

The case ‘Google’s Hybrid Workplace Model and Location Based Pay’ describes Google’s plans for a ‘hybrid workforce model’ that encouraged employees to return to office for better collaboration. The case first focuses on the company’s plans to create more options to attract employees back into offices based on the annual employee survey ‘Googlegeist’ conducted in February 2021, which indicated that more than 70 percent employees were unwilling to return to work and were ready to forego the facilities offered at the workplace. Accordingly, Google planned to create new office locations so that employees had greater location options to work from closer to home. Under the new work plan announced in May 2021, about 60 percent of the employees had to come to office three days a week; another 20 percent had to work in new office locations; and 20 percent could work remotely. The case then touches upon the key elements of the new workplace model that offered greater choice of office locations, availability of non-office locations, new collaboration technology, and greater work flexibility to enable employees to collaborate effectively across work environments. Google’s Real estate and Workplace Services team was responsible for implementing the new workplace design. The case finally discusses the location based pay policy that Google planned to implement with the new hybrid work model where the compensation of employees would vary based on their choice of location. Employees, however, perceived this as a violation of the principle of equal work and equal pay, leading to changes in job related attitudes.

Issues

• Analyze the elements of a hybrid workplace model.
• Understand the challenges of implementing new hybrid workplace policies.
• Examine the importance of work and pay equity.
• Understand the importance of workplace re-design to boost employee collaboration.
• Become aware of the shifting expectations of employees remote work models.

Introduction

Google LLC, (Google) was one of the first multinational companies to permit its employees to work from home when the Corona virus pandemic began in early 2020. In December 2020, however, in a memo to employees, Google CEO Sundar Pichai (Pichai) announced plans for a ‘hybrid workforce model’ for its employees. As per the pilot plan, employees needed to work a minimum of three days in office and the remaining two days remotely at home or wherever they worked best. Google believed the hybrid workweek model was an opportunity to improve productivity and had the ability to attract more people to the work force.

Keywords

Recruitment; Employee Onboarding; Inclusion & Diversity; Employee Engagement; Remote Working; Training & Development; Work Culture

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